Are you an organised, friendly and customer-focused individual looking for an administrative job in Johannesburg? Vox Telecommunications is currently seeking a professional and reliable Front Desk Administrator to join its Hypa division in Gauteng.
This opportunity is ideal for someone who enjoys working with people, has excellent communication skills and can manage front office responsibilities while providing administrative support to different departments.
If you have experience in reception, customer service or office administration, this could be an excellent opportunity to take the next step in your career.
About the Position
As a Front Desk Administrator, you will be the first point of contact for visitors, customers, suppliers and employees.
Your main responsibility will be to ensure that the reception area operates smoothly and professionally. You will handle incoming calls, welcome visitors, coordinate meetings and provide general office administration support.
In addition to your reception duties, you will occasionally assist the Sales Administration team with order processing, customer records and other administrative activities.
The successful candidate should be approachable, well-organised, professional and able to manage multiple tasks in a busy office environment.
Key Responsibilities
The Front Desk Administrator will be responsible for the following duties:
1. Reception and Visitor Management
- Welcome visitors, clients, suppliers and employees in a friendly and professional manner.
- Direct visitors to the appropriate departments or employees.
- Keep the reception area clean, tidy and presentable.
- Manage visitor sign-in procedures and ensure compliance with company security policies.
- Issue and collect visitor access cards where necessary.
- Inform employees when their visitors arrive.
2. Telephone and Communication Duties
- Answer and transfer incoming telephone calls professionally.
- Screen calls and ensure that enquiries reach the correct departments.
- Take accurate messages and forward them to the relevant employees.
- Respond to general enquiries received through telephone calls and emails.
- Provide visitors and customers with accurate information about company services and departments.
- Refer complex enquiries or complaints to the appropriate teams.
3. General Office Administration
- Receive, sort and distribute incoming mail, parcels and courier deliveries.
- Prepare outgoing correspondence and arrange courier collections.
- Maintain accurate electronic and physical filing systems.
- Assist with printing, photocopying, scanning and document filing.
- Provide general administrative support to ensure the smooth running of daily office activities.
4. Meeting and Facilities Coordination
- Schedule meetings and manage meeting room bookings.
- Prepare meeting rooms for internal and external appointments.
- Ensure meeting facilities are clean, organised and properly equipped.
- Assist with meeting arrangements and other related administrative requirements.
5. Office Supplies and Inventory Management
- Monitor stationery and office consumable stock levels.
- Place orders for office supplies in line with company procedures.
- Ensure essential office supplies are available when needed.
- Report maintenance problems to the relevant departments or service providers.
- Assist with general office coordination activities.
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6. Compliance and Administrative Support
- Maintain accurate visitor registers and reception records.
- Follow company security, reception and administrative procedures.
- Handle confidential company and visitor information responsibly.
- Assist with administrative projects and other duties assigned by management.
7. Sales Administration Support
When reception duties are less demanding, you will also provide administrative assistance to the Sales Administration team.
Your responsibilities may include:
- Assisting with the processing and tracking of Fibre-to-the-Home (FTTH) orders using Solid CRM and HYP account numbers.
- Updating customer information and maintaining accurate sales records.
- Helping log, monitor and allocate customer enquiries, support tickets and escalations.
- Supporting marketing and sales activities, including promotional materials and activations.
- Providing additional administrative support to help the business achieve its operational objectives.
Minimum Qualifications
To be considered for this Front Desk Administrator position, applicants should meet the following requirements:
- Grade 12 (Matric).
- A certificate, diploma or degree in Office Administration, Business Administration or a related field.
- A qualification in Customer Service will be an added advantage.
Work Experience Requirements
The ideal candidate should have:
- Between 2 and 3 years of experience in reception, front desk administration, customer service or a similar administrative role.
- Experience operating a multi-line telephone system.
- Good working knowledge of Microsoft Office applications.
- Experience handling visitors and managing general office administration.
- The ability to communicate professionally in English and multiple South African official languages.
- Previous experience working in a corporate office environment will be an advantage.
Skills and Competencies
Vox Telecommunications is looking for someone who can demonstrate the following skills:
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Strong customer service and interpersonal skills.
- Good organisational and administrative abilities.
- Excellent time management and planning skills.
- The ability to multitask and prioritise responsibilities.
- Strong attention to detail and accuracy.
- Good problem-solving abilities.
- The ability to work independently and as part of a team.
- Professional appearance and conduct.
- Ability to handle confidential information responsibly.
- Computer literacy, particularly in Microsoft Word, Excel, Outlook and PowerPoint.
How to Apply for the Front Desk Administrator Job
Are you interested in this Front Desk Administrator vacancy at Vox Telecommunications?
Applicants who meet the advertised requirements are encouraged to submit their applications through the official recruitment portal.
Apply online here:
Apply for the Front Desk Administrator Vacancy at Vox Telecommunications
Make sure your CV is up to date and highlights your relevant reception, customer service, communication and administrative experience.
Closing date: 18 December 2026.
Don’t miss this opportunity to explore a career opportunity in the telecommunications and administration industry!