Home choice Collections Agents Vacancies

Home choice is looking for unemployed youth to apply for their Collections Agents Vacancies, for the year 2027.

What you will love doing in this role

Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
Meet operational and quality efficiencies
Rehabilitate and educate customers with regards to their payment profile
Provide an exceptional customer experience
Negotiate payments from customers following the call script, within dialler time
Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally

What you’ll need to do this role

Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
Meet operational and quality efficiencies
Rehabilitate and educate customers with regards to their payment profile
Provide an exceptional customer experience
Negotiate payments from customers following the call script, within dialler time
Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally

Also Check: Adendorff Machinery Mart Retail Shop Assistant Vacancies

What you’ll need to do this role

Matric / Grade 12 is essential.
Relevant tertiary studies would be advantageous.
Previous collections, call center, customer service, credit control, retail, or financial services experience would be advantageous.
Strong negotiation and influencing skills.
Excellent verbal communication and interpersonal skills.
Ability to manage difficult conversations professionally and constructively.
Computer literacy and experience working with customer management systems.
Ability to work in a target-driven and performance-focused environment.
Strong attention to detail and accurate record-keeping skills.
Good problem-solving and conflict-resolution abilities.

Application

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