Hollywoodbets is looking for unemployed candidates to apply for their VIP Security Officers Vacancies
Location : Cape Town, Western Cape
Closing date: 04 March 2025
Hollywoodbets VIP Security Officers Vacancies
You Bring
- Registered with PSIRA (Private Security Industry Regulatory Authority).
- Previous Security experience.
Bonus To Have
- Matric
- Valid driver’s license.
Duties
- VIPs must be present 15 minutes before the branch opens.
- Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
- VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
- VIP need to check around the premises for any suspicious movements before the branch is opened
- VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
- VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
- Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
- Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two way radios are in good working conditions and keep safely.
- VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
- VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
- End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
- VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
- VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
Guest Service
- First impressions last – VIP Officers are at the forefront of Hollywood.
- VIP Officers are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance
- VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
- In ranches with no liquor licence, No alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP Officer on duty are not allow to take bets with Amadoda uniform.
- VIP Officers on duty are not allowed to utilize the Limited pay-out machine.
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Code of Conduct
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends/other team members while at your post.
- You will not accept tips from the guest
What You’ll Bring To The Team
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
Application
Application can only be done online, Click here to submit your application