Fidelity Services Group is looking for unemployed candidates to apply for their Call Centre Agents vacancies, for the year 2025.
Location : Roodepoort, Gauteng
Closing date: 12 May 2025
Fidelity Services Group Call Centre Agents
Duties & Responsibilities:
- Answering Incoming Calls
- Providing Information
- Upselling and Cross-selling
- Selling multiple products to potential sales leads received from various platforms
- Handling and overcoming client objections, focusing on Opening, Closing, Telephone Etiquette, e.g. buying signals
- Identifying customers’ needs through probing – Seize opportunities to upsell products when they arise
- Achieving minimum sales targets
- Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
- Achieving daily and monthly ARPU targets
- Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
- Achieving daily Talk time and meeting SLA’s and AHT
- Adherence to call centre “scripts”, verifying client information, declaration etc.
- Build sustainable relationships and engage customers by going the extra mile
- Accurate capturing of sales and clients’ personal details
- Accurate scheduling of fitments
- Liaising with clients’ via e-mail
Also Check: Pick n Pay Marketing Graduates Internships 2025
Minimum qualifications and experience
- Matric / Grade 12
- 3 years+ experience in a Sales Inbound Call Centre (telematics experience advantageous),
- Must be flexible to work/be available on weekends and after hours if necessary
- 1 Saturday per month is compulsory
Attributes
- Target Driven
- Punctual
- Ability to multi-task, set priorities and manage time effectively
- Excellent verbal and written communication skills
- Ability to remain calm and professional under pressure
- Self-motivated
- Ability to use positive language
- Time Management
- Attention to detail
- Ability to perform under pressure and within a fast paced environment
Application
Application can only be done online, Click here to submit your application
