Excellerate JHI Customer Services Supervisor

Excellerate JHI is looking for unemployed candidates to apply for their Customer Services Supervisor vacancies.

Location : Sandton, Gauteng
Closing date: Not Specified

To order and receipt Gift cards as per policies and procedures
To reconcile daily takings as per company policies and procedures for all information desk staff
To obtain the sign-off from Finance and Admin
Manager on the monthly sales gift card reconciliation
To ensure that all information kiosks are manned by professional staff during Mall trading Hours and that customers are provided with the correct information at all times
Gift card queries, customer complaints and investigations
To ensure that gift cards are sold according to company policies and procedures and audit requirements and that
Problems are immediately reported to the Finance and Admin manager b, Daily taking sheets are completed correctly
Banking is completed on a daily basis
Gift card reconciliation is updated on a daily basis and sent to head office finance by the last day of every month.
Approval of Batch loads for gift card sales
Debit and credit card reconciliation matching all bank settlements with sales.

Staff Management

Also Check: Rosebank College Assistant Information Specialist

Procurement:

Check paperwork
Check account allocations
Ensure paperwork is signed and approved
Ensure sufficient budget
Request finance to release budget
Raise requisition for costs on SAP ensuring correct allocations are used and detailed text is captured.
Get approvals in order for PO to be released
Attached quotes, invoices, contracts on SAP
Receipt costs once job/promotion is complete and forward to Accounts Payable before cutoff date for payment.

Required Qualification

Experience

At least 2 years minimum cash sales / administration / reconciliation /customer service experience

Application

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