Company: Motus Corporation
Business Unit: Mercedes-Benz
Industry: Automotive
Job Type: Permanent
Experience Level: Mid-Senior
About the Job
Motus Corporation is inviting applications from suitably qualified and experienced candidates for the position of Administrator – Service Advisor (Non-Technical) at Mercedes-Benz CJD Bedfordview.
This is an excellent opportunity for a customer-focused and well-organised individual who enjoys working with people and delivering outstanding customer service.
The successful candidate will play an important role in ensuring customers receive professional assistance throughout their vehicle servicing experience. The position involves managing service appointments, responding to customer enquiries, maintaining accurate records and working closely with the service department to ensure smooth daily operations.
If you have strong administrative abilities, excellent communication skills and a passion for customer service, this could be the right opportunity for you.
Key Responsibilities
The successful candidate will be responsible for the following duties:
- Customer Service: Welcome and assist customers in person, over the telephone and through email enquiries.
- Appointment Scheduling: Arrange and manage vehicle service bookings while ensuring appointments are properly coordinated.
- Customer Communication: Keep customers informed about the progress of their vehicle servicing and respond to questions or concerns professionally.
- Administrative Support: Maintain accurate records of customer details, vehicle information, service appointments and work completed.
- Department Coordination: Work closely with the service department to ensure appointments are handled efficiently and vehicles are serviced within the expected timeframes.
- Payments and Billing: Process customer payments and assist with billing-related enquiries.
- Complaint Resolution: Handle customer complaints and service-related concerns professionally, ensuring issues are addressed promptly.
- Teamwork: Collaborate with colleagues to maintain high service standards and contribute to the overall success of the dealership.
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Minimum Qualifications and Requirements
To be considered for this position, applicants should meet the following requirements:
- A Grade 12 certificate (Matric) or an equivalent qualification.
- At least two years of experience in customer service or an administrative position.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer relationship skills.
- Good organisational abilities and attention to detail.
- Computer literacy, including proficiency in Microsoft Office and other relevant software.
- The ability to work effectively in a busy environment while managing multiple responsibilities.
- Previous experience in the automotive industry will be an added advantage.
Skills and Competencies
The ideal candidate should be someone who:
- Enjoys interacting with customers and providing quality service.
- Communicates clearly and professionally.
- Can organise appointments and administrative tasks efficiently.
- Pays close attention to detail when handling customer and vehicle information.
- Remains calm and professional when dealing with challenging situations.
- Works well independently and as part of a team.
- Takes initiative and demonstrates a positive attitude towards work.
How to Apply
Interested and suitably qualified candidates are encouraged to submit their applications online through the official Motus recruitment portal.
Company: Motus Corporation
Position: Administrator – Service Advisor (Non-Technical)
Work Location: Germiston, Gauteng
Application Closing Date: 19 November 2026
Apply Online: Click Here
Applicants are encouraged to submit their applications before the closing date.
Important: Motus indicates that applicants who do not receive feedback within three weeks of submitting their applications should consider their applications unsuccessful.