Virgin Active South Africa Retentions Consultant Vacancies

Virgin Active South Africa is looking for unemployed candidates to apply for their Retentions Consultant Vacancies.

Location: Cape Town, Western Cape
Closing date: 03 April 2026

Proactively handle cancellation requests via outbound/inbound calls and written correspondence.
Engage with members to understand their concerns and offer tailored solutions that encourage continued membership.
Apply strong objection-handling and negotiation skills to maximize retention outcomes.
Use structured call flows and in-house methodology to identify member needs and match them with appropriate offerings.
Deliver empathetic, professional service aligned with Virgin Active’s values: being inspiring, always improving, doing the right thing, and having fun.
Adapt quickly to different campaigns, products, and retention strategies as required by the business.
Maintain compliance with all regulatory, contractual, and quality standards.
Accurately document all member interactions, offers, and outcomes in line with POPI and internal systems.
Address member queries, feedback, and complaints promptly and professionally.
Collaborate with other departments and leadership teams to support business goals and drive retention success.
Support business targets by reducing churn and improving member loyalty.
Work collaboratively with other departments and leadership teams to support the achievement of business outcomes and drive member retention success.
Prompt the business loyalty program

Minimum requirement

Experience & Background

Proven experience in retentions, sales, or customer service within a contact centre environment.
Ability to work across multiple campaigns, adapting quickly to changing business needs.

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Skills & Competencies

Excellent persuasion, negotiation, and communication skills.
High emotional intelligence with the ability to manage sensitive conversations effectively.
Strong problem-solving and decision-making abilities.
Resilience and adaptability in a fast-paced, target-driven environment.
Commitment to member loyalty, with a focus on reducing churn and maximizing retention.
Ability to maintain compliance with all regulatory, contractual, and quality standards.
Skilled in accurate documentation of customer interactions and retention outcomes.

They’d like you to have

Customer Centric Focus
Must display empathy and the ability to build rapport
Quality must be your key focus in delivering the result
Must have excellent influencing skills
Must be able to manage objection and be able to close calls
Must be able to work independently
Must be a good team player and treat the team with respect

They’d love you to have

Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems

Application

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