Intelligent Debt Management is looking for candidates to apply for their Senior IT Support Engineer vacancies.
Location : Southern Suburbs, Western Cape
Closing date: 17 October 2024
Intelligent Debt Management Senior IT Support Engineer
Key responsibilities
- End-user remote and in-person support as required by the service desk
- Responsible for troubleshooting and resolving end-user incidents and requests
- Work diligently with the team and end-users to keep users and technology running
- Execute tasks as required by Service Desk and/or management
- Focus on client-centricity, speed and satisfaction
- Planning daily workload in an independent way
- Use remote management and connectivity tools to support users
- Engage with third parties as and when required to fulfil tasks
- Get involved with Senior Engineers to deliver complex projects
- Assist with the mentorship of team members
- Provide technical insight and expertise to queries from internal team members and customers
- Create knowledge base documentation for procedures
Also Check: Excellerate JHI Lease Administrator
Requirements
- Minimum 2-years’ IT Support experience
- Relevant tertiary qualification
- Troubleshooting day-to-day IT-related issues
- Remote support (Forticlient; NAble; and Anydesk)
- Windows server support
- VSan support (Creating VMs and maintaining resources)
- 3cx support (Telephony Application)’
- MS 0365 support (Admin level)
- Creating and managing new email accounts, groups and distribution lists
- Creating and managing new users and system accounts
- IT infrastructure support
- On-boarding and off-boarding support for new joiners
- Creating and managing Azure resource groups
- Managing various Azure apps
- Basic support for Azure SSL certs
- Setting up new Notebooks/ PC’s
- AD Support
- DNS Support
Application
Application can only be done online, Click here to submit your application
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