First National Bank Youth Development Learnerships

First National Bank is looking for youth to apply for their youth Development Learnerships programme, for the year 2025.

Location : Johannesburg, South Africa
Closing date: 28 September 2024

First National Bank Youth Development Learnerships

Requirements

Matric
Be a South African Citizen
Must be unemployed
Be between the age of 18 to 35

Also Check: Marsh McLennan Learnerships 2025

Responsibilities

Identify and escalate potential risks that may lead to increased costs.
Demonstrate cost consciousness and awareness of personal contribution to costs.
Increase knowledge and understanding of financial processes and adheres to required operating standards.
Adhere to the Organisation’s shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
Collect customer feedback to help improve customer service.
Ensure that product knowledge and advice is technically accurate.
Work with enhanced processes and procedures to maintain operational efficiencies.
Ensures that quality standards are adhered to.
Adheres to Company policies and procedures. Maintains accurate activity reports.
Investigate innovative ways to optimise processes.
Contribute to the alignment of business processes to customer service.
Advise line management on potential opportunities for process and system improvements.
Demonstrate the shared value “I get better and better”.
Contribute to the team by working together to achieve team goals thereby living the shared value “We strengthens me”.
Value individual contributions and show respect for others.
Share information and knowledge that will benefit the team.
Respect diversity and values inclusivity.
Identify effective activities to address own development gaps.
Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
Demonstrate a commitment to continuous personal improvement in line with the Shared Value “I get better and better”.