Fidelity Services Group Access Control Assistant Technician

Fidelity Services Group is looking for unemployed candidates to apply for their Access Control Assistant Technician Vacancies.

Qualifications and Skills

Grade 12/Matric
Grade C Psira registered.
Experience in a customer-facing environment (helpful, especially if responding to service requests).
A relevant technical qualification, such as a diploma in Electronics, Security Systems, IT, or a related field.
At least 1–2 years of experience in a technical or security-related role (desirable but not required).
Basic understanding of CCTV systems, access control systems, alarm systems, and other security technologies.
Hands-on experience with security equipment installation and maintenance (desirable).
Ability to troubleshoot and resolve technical issues quickly and efficiently.
Knowledge of relevant security and safety regulations and standards.
Good communication skills, both verbal and written.
Strong attention to detail and problem-solving abilities.
Ability to work both independently and as part of a team.
Basic IT skills, including familiarity with networking, software, and operating systems.

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Key Responsibilities

Assist in the installation, maintenance, and repair of security systems such as CCTV, alarm systems, access control, and other security-related hardware and software.
Perform regular checks and diagnostics on security equipment to ensure proper functioning and report any faults or issues.
Provide technical support and troubleshooting assistance for security systems, resolving problems promptly.
Ensure compliance with safety and security protocols and industry standards.
Maintain accurate records of repairs, maintenance schedules, and equipment updates.
Assist with the setup and configuration of new security systems, including wiring, network connections, and software installation.
Respond to service requests in a timely manner and provide first-line support to security personnel.
Assist in the preparation of reports on system performance and maintenance activities.
Help train and mentor junior staff on system use and basic troubleshooting techniques.
Stay updated with new security technologies and industry best practices to continuously improve system effectiveness.

Personal Attributes

Reliable and punctual with a strong work ethic.
Proactive, with a keen interest in learning and developing new technical skills.
Excellent attention to detail and high standards of workmanship.
Ability to handle multiple tasks and work under pressure in a fast-paced environment.
Flexible with working hours, including on-call duties when necessary.

Application

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