FlySafair is looking for unemployed candidates to apply for their Customer Service Agent Vacancies.
Location : Johannesburg, South Africa
Closing date: 16 March 2026
FlySafair Customer Service Agent Vacancies
Description
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required
- Assist customers when there are flight disruptions and/or cancellations
- Handle and safeguard of confidential information address any complaints in a professional and timeous manner
- Escalate any problematic issues to the Supervisor on duty
- Provide professional Customer service at all times
Requirements
- Grade 12 or equivalent (Essential)
- Airport and ticket sales experience (Essential)
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
- Excellent understanding of delivering great customer service
- Excellent written and verbal command of the English language including proper phone etiquette
- Conflict resolution skills
Personal Attributes
- Excellent written and verbal command of the English language including proper phone etiquette
- Punctual
- High degree of patience and assertiveness
- Trustworthy, professional and reliable, including dealing with confidential information
- Immaculate time keeping
- The ability to work well under pressure
- Practice good time management
- Customer focused and service orientated
- Conflict resolution skills
Application guideline
- Email applications will not be accepted, Click here to submit your application
- Preference will be given to members of under-represented designated groups
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful
FlySafair reserves the right
- Not to proceed with this vacancy
- To appoint the selected candidates based on its operational requirements