Fidelity Services Group is looking for unemployed candidates to apply for their Scheduling Agent Vacancies.
Location : Krugersdorp, Gauteng
Closing date: Not Specified
Fidelity Services Group Scheduling Agent Vacancies
Duties & Responsibilities:
- Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents
- Providing help to customers using Fidelity SecureDrive’s products and services
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers’ fitment and scheduling problems, which may be complex or long-standing, that have been passed on by customer service assistants. This requires collaboration with the technical teams in SA, India and Jamaica.
- Producing written information for customers relating to their fitments as well as telephonically
- Providing training to customers, either remotely or onsite, as required
- Setting up and providing usernames and passwords for customers
- Assisting customers through the setup process and training customers on the different features of the system
- Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
- Managing a large number of incoming calls and emails
- Address any issues/disputes from customers or clients as quickly and efficiently as possible
- Ensuring all customers are scheduled and fitted within the applicable timeframe and SLAs as set out by Fidelity SecureDrive
- Communicate with technicians to follow up with Scheduled jobs to ensure they are attended to accordingly.
- Reschedule of jobs where clients were unavailable or client called in to reschedule.
- Assist clients with De-Re Installation process and scheduling.
- Assist client with scheduling repairs on devices if and where required accordingly.
Also Check: MCE Electric Internal Salesperson Vacancies
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification/degree advantageous
- Excellent verbal and written communication skills
- Computer Literate (MS Office, Excel, PowerPoint)
- Great interpersonal skills
- Prior experience in Telematics advantageous
- Strong understanding of customer services management process
- Good knowledge of end to end supply chain and the impacts of demand on fitment schedule
Attributes:
- Patience
- Attentiveness
- Assertiveness
- Clear communication skills
- Ability to use positive language
- Action orientated
- Time Management
- Planning and Organizing
- Great work ethic and a willingness to do what needs to be done
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurised environment
Application
Application can only be done online, Click here to submit your application